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Returns policy
We do not offer size exchanges or change-of-mind returns. If your order arrives damaged or you received the wrong item, we will replace it or refund you in full.
What is covered
- The pair arrived damaged or defective.
- You received a different product, colour or size than you ordered.
- Size exchanges, change-of-mind returns and shoes that have been worn are not accepted. Please check the size chart before you order.
How to report a problem
- Email shoemberoffical@gmail.com within 48 hours of delivery with your order number and photos of the item and the box.
- We will confirm the request and arrange a pickup from your address.
- Keep the shoes unworn and in their original box with all tags until they are collected.
Replacements and refunds
Once the pickup passes our quality check, we send a replacement. If the item is out of stock, or you prefer a refund, we refund you in full, including shipping.
- Refunds are issued within 5-7 business days to the original payment method (UPI, card, netbanking or wallet).